Converse is the story of a sneaker that started on the court and moved to the stage and street. We’re a company ready for change and that’s who we hire: the most malleable, the most innovative, and the most creative. Our clothes and sneakers have been worn by rebels, rockers, rappers, artists, thinkers, and individuals. So that’s why we hire individuals. So we’re speaking the same language.

About the position

- Responsible for Systems and Operational design for Order Mgmt Area, Nota fiscal process - Need to know and understand how process and systems work but not necessarily will work in SAP.

- Provides internal operations support for the Customer Service organization. Internal operations includes back-end, non-customer-facing processes such as reporting, system administration, data stewardship, product launches, returns and claims, and other subject areas that cut across multiple accounts.

- Coordinates activities with other functional teams as needed to support Customer Service execution.

- Run the internal operations for Customer Service that enable the front line customer-facing employees to do their jobs.

- Activate and manage processes and communication that enable strong DIFOT (Deliver In-Full and On-Time) results.

- Provides premium order management service and delivery execution analysis.

- Manage the overall order-to-cash process by managing the order portfolio, maximizing potential revenue opportunities and customer satisfaction, and leveraging logistics infrastructure within total delivered cost targets.

- Execute customer service initiatives and business plans. Ensure goals are successfully achieved to promote competitive advantages and profitability for Converse and our customers.

- Minimum of 6 years directly relevant work experience.

- Proven skills in managing relationships in a supplier/customer environment.

- Strong analytic and problem solving skills.

- Proven skills in implementing improvement projects and transition management.

- Demonstrated success finding creative ways to solve problems.

- Successful in multi-tasking with a drive for results.

- Demonstrated team player able to collaborate across a virtual team to influence direction and results.

- Strong networking skill working effectively within a matrix structure.

- Strong command of English language along with excellent verbal and written communication skills.

- Computer skills: MS Word, Windows, Excel, Power Point.

A Nike é a maior empresa do segmento de roupas e calçados para esportes. A empresa tem aproximadamente 38.000 funcionários no mundo (e mais de 950.000 trabalhadores indiretos que estão empregados nas fábricas contratadas), opera mais de 350 outlets próprios (Nike Factory Outlets), além de aproximadamente 420 lojas Niketown, NikeWomen e Nike Clearance, tendo seus produtos vendidos em 170 países. Segundo a consultoria britânica Interbrand, somente a marca NIKE está avaliada em US$ 14.528 bilhões, ocupando a posição de número 25 no ranking das marcas mais valiosas do mundo, além de ocupar a posição de número 18 no ranking das marca mais influentes do planeta.