The gTech Ads team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

The Global Support team in gTech Ads plays a critical role in Google's success, supporting Sales teams, advertisers and products that enhance business potential by consistently providing scalable product solutions, reliable information based on efficient, consultative analysis, accurate implementations and timely communications. Alongside our support and troubleshooting work, we partner with Sales, Product Management and Engineering to focus on developing innovative, scalable support solutions that effectively serve our growing customer base.

As a Support Specialist, you will work closely with advertisers and the global Sales teams to drive troubleshooting, and implementation support. In this role you will become an expert, focused on handling troubleshooting and/or implementation tasks so that the Sales teams can concentrate their efforts on client-specific activities. This is a specialist role focused on providing the highest quality of support to both our Sales teams and the advertisers they work with.

Responsibilities
Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from Sales teams and Google's advertisers
Manage customer inquiries by live chat, tickets, and other channels
Work directly with large advertisers as well as internal Sales teams
Contribute to the development of internal products and provide emergency expert support during non-office hours when required
Carry out one-off projects as required for large advertisers

BA/BS degree or equivalent practical experience.
Ability to speak and write in English and Portuguese fluently and idiomatically.
2 years of experience in an online advertising role.
Experience of using AdWords or other online display advertising systems would be an advantage.
Customer focus with strong communication skills and client facing experience.
Familiarity with the ad serving industry and internet technologies (JavaScript, HTML, Flash).
Being extremely proactive, organised, responsible, and having the proven ability to work well with a team.
Be fluent in Portuguese; Spanish.

Google é uma empresa multinacional de serviços online e software dos Estados Unidos. Hospeda e desenvolve uma série de serviços e produtos baseados na internet e gera lucro principalmente através da publicidade pelo AdWords. Foi fundada por Larry Page e Sergey Brin, muitas vezes apelidados de "Google Guys", enquanto os dois estavam frequentando a Universidade Stanford como estudantes dedoutoramento. Os produtos do Google se estendem à área de trabalho, com aplicativos como o navegador Google Chrome, o programa de organização de edição de fotografias Picasa e o aplicativo demensagens instantâneas Google Talk. Notavelmente, o Google também lidera o desenvolvimento do sistema operacional móvel para smartphones Android, usado em celulares como o Nexus One e o Motorola Droid. O Alexa classifica o Google como o website mais visitado do mundo. O Google também foi classificado pela revista Fortune como o quarto melhor lugar do mundo para se trabalhar e como a marca mais poderosa no mundo pela BrandZ.