Booking.com Brasil Serviços de Reserva de Hotéis LTDA, one of the support companies in Brazil, is looking for a Credit Controller in our Sao Paulo office.

Due to continuing company growth and rapid business expansion, we are looking for a Credit Controller to take responsibility for managing a portfolio of accounts ensuring that invoices are paid in full in accordance with agreed payment terms and that any queries are resolved efficiently and professionally; through the development of good working relationships both internally and externally. If you are interested in progressing your career in a stimulating and exciting company, this is an outstanding opportunity.

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Required Skills:
Ensuring cash collection targets are met each month;
Monitoring overdue debtors, auctioning significant risk issues and minimizing overall DSO (Days Sales Outstanding);
Communicating proactively and clearly with external and internal customers on significant issues (e.g. Hotels Team, credit Control colleagues, Team Leader/Head Office) to indicate progress and resolve issues.
Increase number of hotels satisfying contractual obligations by updating the Booking.com extranet in time for monthly invoicing and work with the Head Office credit Control Team on solutions to overcome barriers and improve scalability.
Contacting customers regarding overdue accounts to settle balances immediately in full (or when appropriate working with customers to resolve accounts through payment plans, settlements and other collection tools).
Ensuring that follow-up contact is established with customers in a timely manner.
Ensuring that allocations issues are handled satisfactorily by working closely with the Accounts Receivable/Cash Team.
Ensuring that Accounts Receivable/Cash Team promptly resolves allocation issues and communicates effectively the results.
Recognizing and proactively communicating significant collections issues/risk; escalating them appropriately.
Identifying and highlighting credit notes and write-off concerns.
Actively noting and documenting customer payment issues and communications.
Promoting strong collaborative relationships between internal teams, especially Hotels and Accounts Receivable/Cash team members.
Performing in accordance with business policy and procedures.
Required Experience:
Fluent in Portuguese and English
Excellent Communication & interpersonal skills (in all levels of business)
Strong negotiating skills - able to negotiate assertively when required.
Ability to plan and organize daily activities in a methodical and productive manner.
Strong time management skills.
Strong organizational skills.
Analytical ability and ability to identify risk.
Ability to work independently as well as in a team - strong team player.
Advanced knowledge of Excel (desired).

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Booking.com is one of the world’s leading e-commerce companies. We are truly global with over 120 offices worldwide. Our employees love having the opportunity to create an even better Booking.com experience for our customers and property partners. We work hard, but play harder.

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